Mira Real Estate Privacy Policy
Effective Date: 24 September 2024
1. Introduction
Mira Estate ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with UAE laws, including the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data. By accessing or using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process various types of personal information, including but not limited to:
• Contact Information: Your name, email address, phone number, and postal address.
• Property Information: Details related to properties you own, are interested in, or are renting, including property addresses, specifications, and transaction history.
• Financial Information: Payment details, banking information, credit history, and financial statements necessary for processing transactions.
• Demographic Information: Age, gender, nationality, and preferences to tailor our services to your needs.
• Usage Data: Information about your interactions with our website and services, including your IP address, browser type, pages visited, and time spent on our site.
• Communication Records: Records of your interactions with us, including emails, phone calls, and messages, to enhance our customer service.
3. Purpose of Data Collection
We collect your personal information for the following purposes:
• Providing Real Estate Services: To facilitate property listings, manage transactions, and assist with leasing or purchasing processes.
• Communication: To respond to your inquiries, provide updates about your transactions, and send confirmations regarding appointments or meetings.
• Marketing and Promotions: To send newsletters, promotional materials, and information about our services that may be of interest to you, with your consent.
• Customer Support: To improve our services based on your feedback, resolve issues, and provide tailored support.
• Analytics and Improvements: To analyze website usage and performance, helping us enhance our website and user experience.
• Compliance: To comply with legal obligations and regulatory requirements, including anti-money laundering and fraud prevention measures.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
• Your consent.
• The necessity for the performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate interests, provided your interests do not override those interests.
5. Data Sharing and Disclosure
We may share your personal information with:
• Service Providers: Third parties who perform services on our behalf (e.g., payment processors, marketing agencies) to help us operate our business effectively.
• Legal Authorities: To comply with legal requirements or protect our rights, privacy, safety, or property, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that business transaction.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. This includes the use of encryption, firewalls, and secure server environments.
7. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations.
8. Your Rights
Under UAE law, you have the following rights regarding your personal data:
• The right to access your personal information.
• The right to rectify inaccurate or incomplete data.
• The right to request deletion of your data.
• The right to restrict processing of your data.
• The right to data portability.
To exercise these rights, please contact us at info@miraestate.ae
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Mira Estate
info@miraestate.ae